Guarantee and return policy

Quality Guarantee
If you are not satisfied with the quality of the products, please contact us within 30 days of receiving the goods and we will do our best to sort out and find a solution.
Notify us of the problem within 30 days of receiving the goods.

Defective or damaged goods
If you have received defective or damaged orders.
This includes:

1. Damage to delivered goods
2. Errors in the quantity or amount of goods delivered
3. Improper quality of goods delivered

Notify us of the problem within 30 days of receiving the goods.

When reporting damaged goods, please include the following information:

• Description of the problem.
• Details of how the order was packaged.
• Photographs of the damaged goods and their packaging (outside of the package and its inserts).
• Providing clear photos of the damaged merchandise and packaging helps us expedite the process of sending a replacement order.

Return Policy
We do not currently support returns or provide a return address, as the items you order are personalized and made specifically for each order. If you wish to ship a new order, you will be responsible for the cost of the new order. no return address

Lost Orders
If a package is lost in transit, please contact us within 30 days of the estimated delivery date. We will gladly ship a replacement order on your behalf.

Returned to sender

Orders may be returned to the sender for the following reasons:

• Wrong address: if you provide an address that the courier deems insufficient, the parcel will be returned and disposed of safely.
• Rejected by the recipient: if the customer rejects the parcel at the time of delivery, the parcel will be returned and disposed of safely.
• Unclaimed: if the customer is unable to receive their order at the address, packages may be available for pickup at a local post office or carrier drop-off point. Parcels that remain unclaimed may be returned to the sender.